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Our Operating Model

 


1. Mission Statement

To empower SMMEs through innovative enterprise development solutions, strategic advisory, and business optimization services, driving sustainable growth in the Kuruman region and beyond.

2. Core Services

A. Enterprise Development Solutions

  • Design and implementation of customized enterprise development programs for corporate clients.
  • Optimization of Social Labor Plans (SLPs) to align with community needs and compliance requirements.

B. Strategy and Advisory

  • Business growth strategies for SMMEs aiming to scale operations.
  • Advisory on accessing funding, market entry, and competitive positioning.

C. Business Optimization

  • Diagnostic assessments to identify inefficiencies in SMMEs.
  • Implementation of process improvements and operational frameworks for scalability.

D. Training and Capacity Building

  • Workshops for SMMEs focused on compliance, financial literacy, and market readiness.
  • Tailored training for corporate enterprise development teams.

3. Operational Structure

A. Organizational Structure

  • Managing Director: Oversees strategy and key client relationships.
  • Enterprise Development Consultants: Develop and manage SLP projects and enterprise development programs.
  • Business Advisory Team: Provides strategic consulting and diagnostic assessments for SMMEs.
  • Training Specialists: Facilitate capacity-building workshops and skill development programs.

B. Key Partnerships

  • Local Mines: Collaborate on SLPs and supplier development programs.
  • Financial Institutions: Offer SMMEs access to funding and financial services.
  • Training Providers: Partner for certified capacity-building programs.

4. Process Workflow

Step 1: Client Onboarding

  • Corporate clients: Needs assessment to understand their enterprise development or SLP requirements.
  • SMME clients: Diagnostic assessment to identify pain points and growth opportunities.

Step 2: Program Development

  • Design tailored solutions for enterprise development or optimization.
  • Align programs with regulatory requirements and stakeholder expectations.

Step 3: Implementation

  • Deploy experts to execute strategies, conduct workshops, and facilitate interventions.
  • Provide real-time monitoring and support for ongoing projects.

Step 4: Reporting and Impact Measurement

  • Generate detailed reports on the success of enterprise development programs.
  • Measure impact using KPIs such as SMME growth rate, job creation, and compliance milestones.

5. Revenue Streams

  • Consulting Fees: From corporate clients for enterprise development and advisory services.
  • Training Programs: Revenue from workshops and skill development programs.
  • Performance-Based Incentives: Fees tied to measurable outcomes, such as increased SMME turnover.

6. Technology Integration

  • CRM System: For managing client relationships and tracking project progress.
  • Digital Learning Platform: To deliver online training modules for SMMEs.
  • Data Analytics Tools: To assess SMME performance and provide actionable insights.

7. Sustainability Goals

  • Ensure that at least 50% of enterprise development beneficiaries are locally based SMMEs.
  • Reduce administrative overhead by 20% through streamlined processes and digital tools.
  • Create a feedback loop to continuously improve service delivery based on client insights.

8. Performance Metrics

  • Number of SMMEs supported annually.
  • Growth in turnover and job creation for client SMMEs.
  • Percentage of corporate clients meeting compliance targets with SLPs.
  • Customer satisfaction score from SMMEs and corporate clients.

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